Back to Homepage

Frequently Asked Questions

Last updated: May 13, 2026

The short answers below cover most of what families ask us. Still stuck? Email support@kiddoplus.com and a real human will reply within a day.

Is Kiddo+ a replacement for therapy?+

No. Kiddo+ is a parent-support and daily-practice tool. It's a great companion alongside therapy, and many therapists recommend it to families between sessions — but it's not a diagnosis or treatment plan.

What age range does Kiddo+ work for?+

We're built for children 3–12. The assessment, activities and reports all auto-adjust to your child's age range and concerns.

How is my child's data protected?+

Everything is encrypted in transit. We never sell data. You can delete the child profile or the whole account at any time from Settings.

What is included in Pro?+

Six personalised activities a day (vs five rotating ones on Free), AI-powered report analysis, Deep-Dive sub-domain assessments, downloadable PDF reports, progress charts, and priority access to new courses.

Will I be auto-charged after my Pro plan ends?+

Yes, Your Pro plan will automatically renew at the end of each billing cycle unless canceled before the renewal date. You can manage or cancel your subscription anytime from your account settings.

How do refunds work?+

First-time Pro purchases come with a 7-day no-questions refund. Email support@kiddoplus.com from your account address.

Can a therapist or teacher use Kiddo+?+

Yes — we have an invite-only therapist/educator program. Join the waitlist on the signup screen and we'll reach out.

Can I use Kiddo+ for more than one child?+

We currently support one child per account. Multi-child support is on our roadmap — drop us a note if you'd like early access.

Why does the activity feel too easy / too hard?+

Tell us using the Send Feedback form. Pro plans recalibrate automatically after every fresh assessment, and we tune the difficulty engine constantly.

Where can I download my reports?+

Report tab → tap any report → Download as PDF (Pro only). You can also share the print preview.

Made with Emergent